Frequently Asked Questions

Service & Booking

What areas in Winnipeg do you serve? We proudly serve all areas within Winnipeg, including Central, South, West, and North Winnipeg. Our mobile salon travels throughout the city limits, so you can enjoy professional hair services wherever you are in Winnipeg. Areas include:

• Downtown Winnipeg (Exchange District, The Forks, Osborne Village)
• South Winnipeg (St. Boniface, St. Vital, Fort Garry)
• West Winnipeg (Charleswood, St. James, Assiniboine Park)
• North Winnipeg (Seven Oaks, River Heights, St. Johns)
• East Winnipeg (Transcona, Elmwood)

How long does a mobile hair appointment take? Appointment length varies depending on the service:

• Basic haircut: 30-45 minutes
• Haircut with style: 45-60 minutes
• Color services: 1.5-3 hours
• Special occasion styling: 1-2 hours
• Full treatment service: 2-3 hours

We’ll provide an estimated time when scheduling your appointment and keep you updated throughout the service.

Do I need to provide anything for the service? Our mobile service setup is fully equipped with all necessary tools, equipment, and trusted products. You just need to provide:

• An electrical outlet (standard 120V)
• Adequate lighting (natural light or good indoor lighting)
• Comfortable seating (optional - we bring our own professional chair)
• Access to a bathroom (helpful but not always required)

For longer services, having access to water for rinsing is helpful but not required for most services. We work efficiently to minimize any inconvenience.

Is the service sanitary? Absolutely! We maintain the highest standards of hygiene and sanitation:

• All tools are thoroughly sanitized between clients using hospital-grade disinfectants
• Single-use items (capes, towels, etc.) are disposed of after each client
• We follow all health and safety protocols as required by the province of Manitoba
• Regular equipment sterilization using autoclave methods
• Clean workspace setup for each appointment

What if I need to reschedule or cancel my appointment? We require 24 hours’ notice for any rescheduling or cancellations. For appointments scheduled during peak times (Friday-Sunday), we recommend 48 hours’ notice. Cancellations with less than 24 hours’ notice may incur a 50% fee of the service cost. We understand that emergencies happen, so please contact us as soon as possible if you need to change your appointment.

Can I bring my pet to the appointment? While I love animals, for safety and sanitation reasons, pets are not permitted during services. If you have pets that cannot be contained elsewhere, please let me know during booking so we can discuss alternatives.

Pricing & Payment

Are travel fees included? Yes, travel fees are included for all appointments within Winnipeg city limits. For services outside the city limits (such as Headingley, Birds Hill, or Lockport), additional travel fees may apply based on distance. We’ll discuss this during your booking confirmation.

What payment methods do you accept? We accept:

• Cash
• E-transfer (preferred for deposits)
• Credit card payments through our mobile terminal
• Debit card payments

A 25% deposit may be required for first-time clients or services over $200. Deposits are fully refundable with 48 hours’ notice of cancellation.

Do you offer packages or discounts? Yes! We offer several packages and discounts:

• Bridal Party Packages: Special pricing for bridesmaids and wedding party members
• Regular Client Discounts: 10% off for returning clients
• Seasonal Promotions: Special offers throughout the year
• Student/Senior Discounts: Available for eligible clients
• Referral Program: $20 off for both you and your referred friend

Contact us for current special offers and package details.

Do you accept gift certificates? Yes! We offer gift certificates for any service or amount. These make great gifts for birthdays, anniversaries, or special occasions. Gift certificates never expire and can be used for any of our services.

Do you offer family packages? Absolutely! We offer family-friendly pricing:

• Family of 3+: 15% discount on all services
• Parent & Child Special: Save $10 when booking together
• Multiple Services: Book 2+ services in one visit and save
• Efficient Scheduling: We can serve the whole family in one appointment block

How do you keep prices affordable? We focus on efficiency and value:

• No salon overhead means better prices for you
• Streamlined service process saves time and money
• Quality products without the premium markup
• Direct service provider - no middleman costs

Safety & Quality

Are you insured? Yes, I am a fully insured service provider:

• Full liability insurance for your peace of mind
• Manitoba Health and Safety training
• Regular training to stay current with techniques
• Committed to providing reliable, quality service

What products do you use? I use trusted products from reliable brands selected for their quality and value:

• Quality shampoos and conditioners for all hair types
• Trusted styling products that deliver great results
• Gentle color treatments that are safe and effective
• Reliable care products for daily maintenance

All products are cruelty-free and budget-friendly. We can accommodate allergies or sensitivities and will discuss product options that work best for your hair type and budget during your consultation.

Can you work with all hair types? Absolutely! I have extensive experience working with all hair types, textures, and conditions:

• Fine, medium, and coarse hair
• Straight, wavy, curly, and coily textures
• Color-treated, damaged, or chemically processed hair
• Ethnic hair types and cultural styling
• Men’s and women’s hair
• Children’s hair (age 8+)

During your consultation, we’ll discuss your specific hair needs and choose the appropriate products and techniques.

What if I’m pregnant or have health conditions? We take your health and safety seriously. Please inform us of any health conditions, medications, or pregnancy status during booking. We can modify services as needed and will work with your healthcare provider’s recommendations. Many of our services are safe during pregnancy, but we’ll discuss options that are right for you.

Technical & Process

How do I prepare for my appointment? Preparation depends on your service:

• Haircut: Come with clean, dry hair
• Color: Avoid other chemical treatments for 2 weeks prior
• Special Occasion: Bring reference photos and any accessories
• General: Eat before your appointment and wear comfortable clothing

We’ll send specific preparation instructions when you book.

What happens during the consultation? Your consultation includes:

• Discussion of your hair needs and practical requirements
• Hair analysis and condition assessment
• Review of your hair history and preferences
• Service recommendations that fit your budget
• Product suggestions for affordable home care
• Clear pricing and scheduling discussion

Do you offer virtual consultations? Yes! For complex color changes, special occasion styling, or if you’re unsure about services, we offer virtual consultations via video call. This allows us to discuss your goals and provide recommendations before booking.

What if I’m not happy with the results? Your satisfaction is our priority. If you’re not completely happy with your service, please let us know immediately so we can make it right. We stand behind our work and will do whatever is needed to ensure you’re thrilled with the results.

Emergency & Support

What if I have an allergic reaction? While rare, if you experience any allergic reaction during or after service, contact us immediately. We carry emergency supplies and can direct you to appropriate medical care. All clients complete a patch test for new color services.

Do you have emergency contact information? Yes, we provide our 24/7 emergency contact information with every client. If you have any concerns after your service, we’re here to help.

What if weather affects my appointment? Winnipeg weather can be unpredictable! If severe weather conditions make travel unsafe, we’ll work with you to reschedule. We monitor weather forecasts and will contact you if needed. Travel in winter conditions is part of our Winnipeg expertise.